A human touch (Customer Service)
He's literally a customer processing machine!
 
Remember your customers are also your guests, so acknowledge them straight away, especially if you aren’t able to serve them immediately. Keep your approach fresh - you may have done this a thousand times but this is their first impression. Use the human touch, to give them an excellent first impression.

• Acknowledge customers straight away
• Keep it fresh
• Use the human touch. Your approach will shape their experience
 
 Trainer Tools
First Impressions Workshop Guide
Personal Action Plan
 Documents
CSE-ESS First Impressions Infographic
Customer Service Essentials Summary Infographic