Behaviour breeds behaviour (Customer Service)
I think I’m getting dizzy
 
People mirror the behaviour of others. Your behaviour will affect how others behave, for good or bad, so be aware of what you’re doing and how you’re doing it.

• People mirror the behaviour of others
• Positive behaviour elicits a positive response
 
Trainer Tools
Personal Action Plan
The Power of Behaviour Workshop Guide
 Documents
CSE-ESS The Power Of Behaviour Infographic
Customer Service Essentials Summary Infographic