Behaviour can help or hinder (Customer Service)
Ooh that stings!
 
Your behaviour can help or hinder a transaction. Think about your verbal behaviour: don’t dominate conversation, or bully, and listen actively. Think about your visual behaviour: is your body language open and personable? Keep these two things in check for smoother, more pleasant transactions. 

• Your behaviour can be a help or a hinderance
• Behaviour can be expressed visually or verbally
 
Trainer Tools
Personal Action Plan
The Power of Behaviour Workshop Guide
 Documents
CSE-ESS The Power Of Behaviour Infographic
Customer Service Essentials Summary Infographic