Choosing your behaviour (Customer Service)
I should put you in the crime section!
 
Behaviour is variable. Choosing the right kind at the moment of truth is critical. It isn’t difficult, it’s about awareness and discipline. 

• Behaviour isn’t fixed, it’s a variable
• Choosing the right behaviour at the moment of truth is critical
• It isn’t particularly difficult to do
• It’s about awareness and discipline
 
 Trainer Tools
Personal Action Plan
The Power of Behaviour Workshop Guide
 Documents
CSE-ESS The Power Of Behaviour Infographic
Customer Service Essentials Summary Infographic