LEARNING OBJECTIVES 
Almost all managers will face the issue of dealing with staff whose personal problems are affecting their work and they need the know-how and sensitivity to address such situations.
 
This course introduces counselling techniques and active listening for managers.
This guide is designed for a manager or a facilitator to deliver a short workshop featuring videos from the Video Arts Management Essentials Series.
 
Each video comes with a series of activities around the following structure:
LOOK - watch the video and reflect on the content and message.
THINK - activities and questions linking the video to their own experience and workplace. REMEMBER - a summary of the key learning points.
Each section relating to the video will last around 15 minutes.
ACTION PLAN - At the end of the series of videos and activities delegates should be encouraged to share the most important actions they will take and record actions on their Personal Action Plan sheet.
 
FEATURED VIDEOS 
 Setting the scene for counselling 
 A counselling meeting 
 Active listening
 
 
Trainer Tools
Motivating your team workbook guide
Personal Action Plan
 Documents
Management Essentials Infographic