Email and web chat (Customer Service)
Whaddup Custie?
 
When emailing and in webchat, you can be more informal that you might in a letter, but don’t take it too far. Check your emails, and respond promptly to those requesting action. Above all, be polite and don’t email when angry! 

• Emails can be more informal than letters – but don’t take it too far
• Check what you’ve written before you send it
• Respond promptly to emails requesting action
• Don’t email angry
 
Trainer Tools
Online Customers Workshop Guide
Personal Action Plan
 Documents
CSE-ESS Online Customers Infographic
Customer Service Essentials Summary Infographic