Finding out what they want (Customer Service)
It's not the age it's the mileage right?!
 
Customers don’t always know what they want. Whatever service you provide, encourage your customers to open up. Listen to their needs, desires and concerns. 

• Customers don’t always know what they want
• Encourage them to open up
• Listen to them
 
 Trainer Tools
Advising the Customer Workshop Guide
Personal Action Plan
 Documents
CSE-ESS Advising The Customer Infographic
Customer Service Essentials Summary Infographic