Getting into their head (Customer Service)
He just wants the tie!
 
The customer may need something more than what they’re asking for. Try to get to the truth of the matter by asking questions.

• The customer may need something more…
• Something different to what they’re asking for
• Try to get to the truth with questions
 
 Trainer Tools
Advising the Customer Workshop Guide
Personal Action Plan
 Documents
CSE-ESS Advising The Customer Infographic
Customer Service Essentials Summary Infographic