Getting to a solution (Customer Service)
Milan? Why is it in Milan?
 
Involve the customer in the solution. Ask them what their preferred solution would be, and offer them options. 

• Involve the customer in the solution
• Ask them what their preferred solution would be
• Offer options
 
 Trainer Tools
Personal Action Plan
When Things Go Wrong Workshop Guide
 Documents
CSE-ESS When Things Go Wrong Infographic
Customer Service Essentials Summary Infographic