How not to approach people (Customer Service)
The five monsters of customer service
 
Be aware of your body language and don’t become one of the five monsters of customer service. Be available and open, don’t put barriers of any kind between you and visitors. Have a genuine smile, be natural and stay alert.

• Be available and open
• Remove barriers
• Have a genuine smile
• Be natural
• Stay alert
 
 
Trainer Tools
First Impressions Workshop Guide
Personal Action Plan
 Documents
CSE-ESS First Impressions Infographic
Customer Service Essentials Summary Infographic