Knowing your stuff (Customer Service)
Why are you curled up in a ball?
 
Knowing your stuff gets the customer onside. You should have a detailed knowledge of what you’ve got – your product range and its features. You should also know your policies, as well as having a wider knowledge of the business and the market landscape.

• Know what you’ve got
• Know your policies
• Know the business
 
 Trainer Tools
Advising the Customer Workshop Guide
Personal Action Plan
 Documents
CSE-ESS Advising The Customer Infographic
Customer Service Essentials Summary Infographic