Mr Rude (Customer Service)
A fight before breakfast
 
Never go into battle with a rude customer, that’s just what they want you to do. Don’t surrender either. Stand your ground, be polite and neutral.

• Don’t go into battle
• Don’t surrender
• Be polite and neutral
 
Trainer Tools
Customer Types Workshop Guide
Personal Action Plan
 Documents
CSE-ESS Customer Types Infographic
Customer Service Essentials Summary Infographic