Mrs Arrogant (Customer Service)
Bonjorno, Cheese Man
 
Don’t get cheesed off with arrogant customers. Be respectful. Put yourself in their shoes and imagine how they want to be seen. Avoid confrontation and awkwardness by being tactful.

• Don’t get competitive
• Be respectful
• Be tactful
 
Trainer Tools
Customer Types Workshop Guide
Personal Action Plan
 Documents
CSE-ESS Customer Types Infographic
Customer Service Essentials Summary Infographic