Mrs Picky (Customer Service)
Whatever it is, it has my full support
 
Never rush a picky customer. Understand the reason behind their need for extra detail. Use your product knowledge to give them a clear picture and if you don’t know, offer to find out. Try and remain friendly.

• Don’t rush them 
• Understand their need for detail
• Remain friendly
 
Trainer Tools
Customer Types Workshop Guide
Personal Action Plan
 Documents
CSE-ESS Customer Types Infographic
Customer Service Essentials Summary Infographic