Questioning techniques: part 1 (Customer Service)
Do you recall what I said about recall questions?
 
To get to know your customers and their needs, use closed questions to get facts, open questions to learn more, and recall questions to build a history.

• Use open, closed and recall questions
 
 Trainer Tools
Communicating Effectively Workshop Guide
Personal Action Plan
 Documents
CSE-ESS Communicating Effectively Infographic
Customer Service Essentials Summary Infographic