Questioning techniques: part 2 (Customer Service)
Could you be any more guilty?
 
To help guide and control your customer’s interest, use rhetorical questions to confirm understanding, assumptive questions to create decisions, and leading questions to direct them towards a sale or solution.

• Use rhetorical, assumptive and leading questions
 
 Trainer Tools
Communicating Effectively Workshop Guide
Personal Action Plan
 Documents
CSE-ESS Communicating Effectively Infographic
Customer Service Essentials Summary Infographic