S.T.A.N.C.E. (Customer Service)
Oh you’re legendary all right…
 
Make a great first impression, remember your STANCE. Smile, have a friendly Tone, your Appearance is important, as is using the customer’s Name. Always be Customer Focussed and maintain Eye-Contact so they are engaged and feel valued.

STANCE

• Smile
• Tone
• Appearance
• Name
• Customer focussed
• Eye contact
 
 
 Trainer Tools
First Impressions Workshop Guide
Personal Action Plan
 Documents
CSE-ESS First Impressions Infographic
Customer Service Essentials Summary Infographic