Social media and the customer (Customer Service)
*unamused face*
 
When using social media, empathise with customers publically, but take one-to-one discussions away from the public eye. Remember you represent the company, and don’t over promise.

• Empathise publically
• Take one-to-one discussions away from the public eye
• Don’t over-promise
 
 Trainer Tools
Online Customers Workshop Guide
Personal Action Plan
 Documents
CSE-ESS Online Customers Infographic
Customer Service Essentials Summary Infographic