Social media and you (Customer Service)
#borntoserve
 
On social media you’re never fully off duty. Make sure you maintain high personal standards. Don’t be critical of the company, colleagues or customers. 

• On social media you’re never fully off duty
• Maintain high personal standards
• Don’t be critical of your organisation / colleagues / clients
 
 Trainer Tools
Online Customers Workshop Guide
Personal Action Plan
 Documents
CSE-ESS Online Customers Infographic
Customer Service Essentials Summary Infographic